- Click Here to run the Ivanti® On Demand Remote Control Client.
- If prompted to run or save the Ivanti® On Demand Remote Control Client, respond Yes, Run or Open File.
- A Ivanti® On Demand Remote Control Client window will appear on your desktop.
- The Aquity technical support representative will connect to your PC.
- At the conclusion of your technical support session the Ivanti® On Demand Remote Control Client will be removed from your PC automatically.
The Aquity Solutions Customer Care Center is the single point of contact that allows our customers to access a broad range of Support resources, consisting of Level 1, Level 2, Level 3. Our objective is to demonstrate a partnership position through consistent and timely Support.
Aquity Solutions Customer Support Services offers the most knowledgeable and professional support in the industry. Our Service Promise consists of:
- Fast response;
- Consistently high quality service;
- Complete problem resolution; and
- Personal touch.
Whenever you need them, Aquity’s people, technology and resources are available to help you succeed:
Central Point of Contact – One call to 1-888-DICTATE or email to firstname.lastname@example.org offers individual attention, continuous communication and quick resolution, 24 hours a day, 7 days a week, 365 days a year.
Personal Service – Your advanced Local Customer Care team provides dedicated, expert support resources, and will work closely with you on any concern, taking ownership of the issue until it is completely resolved.
Proactive Problem-Solving – Asking the right questions and offering regular communication allows us to address many technical and support issues before they become a problem. Knowledgeable Professionals – The depth and diversity of industry and technical knowledge within Team Aquity Solutions is enhanced through ongoing training and advanced certification.
State-of-the-Art Technology – Custom issue resolution tracking and knowledge bases provide the Aquity Solutions support team with access to the most up-to-date, technical and customer support information. Aquity Solutions service management tools makes sharing information simple, providing the answers you need efficiently and effectively.
Proven Implementation Methodology – Aquity combines technology, industry expertise and professional services to provide customized implementations that enable you to select the best technology and solution for your needs. Our professional, dedicated implementation teams utilize a structured methodology, based on industry best practices, that guarantees the highest level of satisfaction.