Your Virtual Partner for Improved
Clinical and Financial Outcomes

Optimizing your ROI for the ever-shifting
balance between IT & human support

Leadership

Awards & Recognitions

Security

Leadership

Awards & Recognitions

Security

AQuity Solutions delivers superior clinical and financial results to healthcare provider clients through outsourced services. Headquartered in Cary, NC, AQuity employs over 7,000 clinical documentation specialists throughout the U.S., India, Australia, Canada, and the U.K. for physician office services, provider documentation solutions, coding and revenue cycle management, and additional documentation services. With over 45 years of experience, the company is recognized by KLAS and Black Book as a leading vendor in multiple disciplines. AQuity is a privately held company.

Serving over 3,000 healthcare organizations nationwide

Over 45 years of experience in HIM & RCM support services

Recognized industry leader for data security and privacy

Proven onshore/offshore equal quality labor options

Partner for ever evolving balance of human/technology solutions

Our History

AQuity Solutions was founded on February 1, 2019, as a dedicated outsourced clinical documentation labor service. Initially created with the production workforce portion of the former M*Modal business when their technology assets were acquired by 3M, AQuity’s legacy traces back to 1984 with the formation of MedQuist as a consolidation of small regional transcription labor services in the Northeast.

In our more than 45 years of continuous operations serving the U.S. healthcare marketplace, our team has had a variety of owners, yet has evolved through a balance of strong organic growth as well as mergers and acquisitions to become the premier supplier of medical records business process outsourcing, as evidenced by our top rankings with both KLAS and Black Book.

Through the roll-up of legacy technology leaders such as Lanier, Digital Voice, Inc., and SpeechMachines, along with premier labor businesses such as CBay, Spheris, and scores of smaller, highly respected regional players, MedQuist, then M*Modal became a dominant force in the U.S. healthcare market.

As we forge our future path, we are committed to the business roots that have made us successful to date. Highly trained staff, supported by industry-leading technology, who are dedicated to delivering cost-effective services that support the clinical and financial outcomes of the healthcare provider organizations we serve. Technologies will come and go, processes and regulations will evolve, but in the end, service is delivered by people. With AQuity, you are supported by the same individuals and the same commitment you have come to know and trust. That is our history and that is our future.

AQuity Quality

Headquartered in Cary, NC

AQuity employs more than 7,000 clinical documentation production staff throughout the U.S., India, the U.K., Canada, and Australia. With over 40 years of experience and recognized by both KLAS and Black Book as the top outsourced transcription service vendor, AQuity is focused on delivering superior business results based on industry-defined Key Performance Indicators KPI.

Leadership

Leadership

Meet Our Team

Awards and Recognition

Security

A diligent commitment to security is required to do business in healthcare services.  As a global enterprise, AQuity follows HIPAA and GDPR guidelines with all staff, from the CEO to the front-line production team members, subject to annual security training.  To ensure preparedness of our people, processes and infrastructure, AQuity annually completes ISO 27001 (ISO/IEC 27001:2013) and SOC 2 Type 2 Security Audits and are consistently confirmed with no Non-Conformance findings.

ISO 27001 is an international standard outlining best practices for an information security management system (ISMS).   ISMS is a set of policies and procedures to systematically manage sensitive data and applies the following principles to manage and protect business-critical information security:

  • Confidentiality– Ensures information is accessible only to those authorized to have access.
  • Integrity– Safeguards the accuracy and completeness of information and processing methods.
  • Availability– Ensures authorized users can access data and associated assets when required.

SOC2 Type 2 engagements are performed in accordance with the American Institute of Certified Public Accountants’ (AICPA) AT-C 205, Reporting on Controls at a Service Organization and based on the trust service principles outlined in the AICPA Guide, Reporting on Controls at a Service Organization Relevant to Security, Availability, Processing Integrity, Confidentiality, or Privacy. The SOC 2 Type 2 report provides an understanding of the service organization’s suitability of the design of its internal controls. Successful completion of this voluntary engagement demonstrates AQuity’s ongoing commitment to create, maintain, and operate a secure environment for their clients’ confidential data.

The company’s SOC 2 Type 2 testing includes examination over a 12-month period of their policies, procedures, and operations for network connectivity, firewall configurations, systems development life cycle, computer operations, logical access, data transmission, backup and disaster recovery, and other critical functional areas of their business. Upon completion of the audit, they received a Service Auditor’s Report demonstrating that their policies, procedures, infrastructure, and operations meet or exceed the stringent SOC 2 Type 2 criteria.

These certifications confirm AQuity’s Information Security Management System meets or exceeds industry best practices and that security controls are strictly adhered to in the delivery of all production services and across all locations where AQuity operates in the U.S., India, Canada, and Australia.

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