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The Impact of Live Virtual Medical Scribes on Provider Performance

What do Live Virtual Medical Scribes and personal assistants have in common? They impact performance. Many clients see AQuity’s highly trained virtual scribes as trusted personal assistants, and it’s easy to see why. Research shows that adding a Virtual Medical Scribe reduces the burden on clinicians and improves efficiency. Here are a few ways scribe support offers a natural attrition that benefits clinician performance.

1. Live Scribing

Live Scribing services deliver complete medical reports ready for provider review, edit and sign-off immediately upon the conclusion of the encounter.  This enables them to conclude their documentation while everything is still fresh in their minds while simultaneously eliminating the need for after hours charting.  Users agree their Live Scribes allow them to leave the office shortly after seeing their last patient, virtually eliminating any pajama time related to documentation.

2. Pre-Charting

Pre-charting is the most obvious tangible time saver for providers with a minimum of 30 minutes per day saved with the addition of a virtual scribe with AQuity. Any reduction in pajama time helps boost physician wellness by switching the time spent working on notes outside of the clinic to time with their family.

 

Scribes do the heavy lifting of organizing and documenting notes and creating a patient synopsis. Providers simply review to know the patient history and reason for the visit. Less time working after hours and a more effective patient visit results in efficiency gains.

3. Visit Charting

Virtual scribes complete visit charting in real-time while the provider spends face-to-face time with their patient. Instructions and a follow-up plan are then ready for the provider at check-out. During the patient visit, scribes can also provide screen sharing and navigation assistance to cut down on the time a provider must spend searching on the computer.

4. Computerized Provider Order Entries (CPOE)

While CPOEs are time savers in themselves compared to traditional paper, phone, or fax order methods, scribes save the provider even more time. Virtual scribes set medications, labs, referrals, and more in “pending” for providers to sign off, resulting in quicker turnaround time for medications and more efficient patient care.

5. In-Basket Management

Sorting through an overwhelming number of emails at the end of the day takes time away from a provider to handle more important tasks or even spending that time at home. Virtual scribes can assist with in-basket tasks, similar to what a medical assistant handles. This keeps providers from spending extra hours at the desk but still having access to any needed information.

6. Provider Efficiency Gains

It can pay to be productive. On average, providers see an efficiency gain with the ability to add patients to their daily schedule because they have less documentation burden thanks to having a scribe. Larger academic medical facilities noted an average of 1-2 patients per 4-hour clinic shift using AQuity’s Virtual Medical Scribes.

 

It’s not just seeing more patients that providers and patients benefit from – it’s more face-to-face time with those patients that really matters. An article in AMA states that scribes allow providers to focus more on listening and talking with patients and less time on the computer. This improves the patient experience and physician satisfaction.

7. Average RVU Improvement Gain

While some providers may put off adding a virtual scribe due to cost, it turns out that they can often pay for themselves. Some larger academic medical facilities that AQuity partners with see an average Relative Value Unit (RVU) improvement of 12-14% per chart. This natural improvement in RVU is all due to the scribe’s ability to capture more accurate and complete discrete data.

8. Provider Wellness

Experts agree that the burdensome documentation process of the EHR is a main component to physician burnout. Relieving that burden by using virtual scribes to complete the documentation not only improves provider wellness but also patient care. Providers have more time to spend with patients and increase the number of patients they see in a day. They also spend less after-hours time working on documentation.

9. Provider/Patient Interaction

It’s difficult to spend meaningful time with patients when burdened by documentation. With virtual scribes handling the administrative burdens, providers are free to spend more face-to-face time with patients. The provider can more easily connect with their patient and gain a clearer understanding of pain to provide better care.

10. Provider/Staff Interaction

Less time sitting at a computer means more productive time for a provider, and it’s not just the patients that benefit. Providers are made more available to their staff to help with clinic efficiency. A more effective team leads to better collaboration, increased job satisfaction, and better overall patient care.

Scribes relieve providers from documentation burden while also forming a more robust medical note. A more complex note with more information increases the potential for justifiable revenue.  Find out how AQuity can help you reduce physician burnout, increase patient satisfaction, and improve document quality and financial results with industry leading Virtual Medical Scribes.

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