Success Stories

Quality Improvement

Medical Coding Services Quality Improvement Client Profile: Major Midwest university health system with 100+ affiliated clinics. Download PDF Version Challenge: Notable coding quality issues with audits reflecting average scores in the low 90’s. Approach: Following a long-term successful relationship for transcription services, the Aquity Solutions coding team was approached to address quality issues identified during …

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COVID-19, Telemedicine/Telehealth and Temporary Structure Workflow Transitions

Virtual Scribing Services COVID-19, Telemedicine/Telehealth and Temporary Structure Workflow Transitions Client Profile: Major metropolitan teaching hospital with thousands of affiliated physicians and hundreds of clinics. Download PDF Version Challenge: In response to the growing COVID-19 pandemic, practices are transitioning from in-person clinic office visits to telemedicine and temporary structure environments; creating patient workflow and clinical …

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Documenting in PPE

Medical Transcription Services Documenting in PPE Client Profile: Generating clinical documentation while covered in personal protective equipment PPE presents a unique set of challenges. In addition to protecting physicians and other staff from potential exposure to COVID-19 from patients, care must be taken to prevent any potential secondary surface contamination transference between patients resulting from …

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HIM Department Assessment & Support

Interim Management Services HIM Department Assessment & Support Client Profile: Rural critical access hospital with four affiliated health clinics. Download PDF Version Challenge: An inexperienced HIM Director was struggling, and it was negatively impacting the facility. Coding had fallen behind, DNFB was growing, and they faced a tight deadline to reduce the backlog and file …

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Interim HIM Director Support

Interim Management Services Interim HIM Director Support Client Profile: 213-Bed acute care hospital in major metropolitan Mid-Western city. Download PDF Version Challenge: The Director of HIM resigned on short notice to accept another position at a larger facility. Hospital management was aware of ongoing problems in the Department and sought immediate Interim help. Approach: A …

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Ongoing Coding Support

Medical Coding Services Ongoing Coding Support Client Profile: Large health network with hundreds of locations geographically spread throughout the U.S. Download PDF Version Challenge: Significant coding backlog due to previous national outsourced vendor’s inability to consistently deliver services as contracted. Lack of system-wide Electronic Health Record EHR system, resulting in wide-spread dependence on paperbased records. …

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Onsite to Remote Scribes

Virtual Scribing Services Onsite to Remote Scribes Client Profile: Non-profit healthcare system with over 200 sites of care. Download PDF Version Challenge: Due to COVID-19, the ‘at the elbow of the provider’ onsite scribe business model was no longer possible. Providers struggled to transition to work-fromhome telemedicine visits or self-documenting onsite visits without their scribe …

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Pathology Transcription Backlog Resolution

Medical Transcription Services Pathology Transcription Backlog Resolution Client Profile: Large network of hospital-based rapid response pathology laboratories throughout Florida. Download PDF Version Challenge: Significant rising transcription backlog due to failure of previous outsourced vendor to deliver services as contracted. Accelerated onboarding needed to return to normal turnaround time cycles. Phased approach ramp-up strategy to accommodate …

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Specialty Transcription Backlog Elimination

Medical Transcription Services Specialty Transcription Backlog Elimination Client Profile: The largest hospital system in South Texas with comprehensive specialty care facilities for cardiovascular, robotics, oncology, emergency medicine, orthopedic and Women’s health services. Download PDF Version Challenge: Critical radiology and pathology transcription backlog due to business failure of previous outsourced vendor to deliver services as contracted. Accelerated …

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High Volume Radiology/Pathology Transcription Outsourcing During Technology Change

Medical Transcription Services High Volume Radiology/Pathology Transcription Outsourcing During Technology Change Client Profile: One of the largest non-profit Catholic health systems partnered with a leading provider of technology-enabled RCM services to expand the scope of traditional HIM clinical documentation services to include radiology and pathology. Download PDF Version Challenge: A nonnegotiable (less than 30 days) …

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