Medical Transcription Services
Pathology Transcription Backlog Resolution

medical-transcription-clients

Client Profile:

Large network of hospital-based rapid response pathology laboratories

throughout Florida.

Challenge:

Significant rising transcription backlog due to failure of previous outsourced
vendor to deliver services as contracted. Accelerated onboarding needed to
return to normal turnaround time cycles. Phased approach ramp-up strategy to
accommodate 43 sites targeting a seamless transition for dictators and minimal
workflow interruption.

Approach:

Daily analysis meetings and progress updates were held to manage through the
compressed timetable and drive fast tracked team collaboration to conduct
accelerated assessment, discovery and plan of action development. We
coordinated with client’s IT staff to arrange access for remote staff, download
required software applications, and ensure stability and security for connectivity
and configurations. Configured client specifics, sample reports, partnership
engagement processes, QA assessments, and sign off procedures. Typical launch
processes were streamlined to accelerate configuration testing and validate
results for each dictator and work type.

Results:

The Aquity Pathology transcription service team accomplished:

  • Successful go-live with first set of facilities one week after initially being
    contacted.
  • Beat turnaround time objectives and exceeded quality measures beginning
    with first day of go-live.
  • Live with all 43 facilities within 30 days of initially being contacted.
  • Creation of detailed training materials to accelerate workflow, reduce new
    staff member ramp up time, and ensure total transcription program success.
  • Conversion of telephone-based dictation to Fluency Flex program to allow
    hands free dictation within 3 months of fast-track go-live.

To learn more about Aquity Solutions medical transcription services, contact us today at info@aquitysolutions.com.

Aquity Solutions

To learn more about Aquity Solutions interim management, staff mentoring, and coding quality assurance support services, contact us today.

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