Virtual Scribing Services
Onsite to Remote Scribes

Client Profile:

Non-profit healthcare system with over 200 sites of care.
Challenge:

Due to COVID-19, the ‘at the elbow of the provider’ onsite scribe business
model was no longer possible. Providers struggled to transition to work-fromhome telemedicine visits or self-documenting onsite visits without their scribe
support. Simultaneously, the annual purge of scribes returning to school
presented additional difficulties as their expected replacements would not be
able to participate in traditional onsite training.

Approach:

The Aquity team matched a combination of global and domestic scribe
resources experienced in supporting onsite and telemedicine visits and
launched the transition with the department heads to establish credibility and
build organizational confidence in the virtual scribe business model.

Results:

The Aquity virtual scribe team achieved:

  • Identified initial target of 25 former onsite scribe supported providers
    and matched non-student specialty specific virtual scribes to eliminate
    annual resource turnover concerns.
  • Launched telemedicine and onsite virtual scribe support for department
    heads within two weeks of assignment.
  • Achieved 100% physician satisfaction scores with their EHR platform,
    validated by independent third-party research firm.
  • Reduced scribe support function costs by 30% while simultaneously
    improving RVUs and other revenue cycle KPI, such as percentage of
    claim rejects.
  • The hospital management team recognized the significant qualitative
    (staff morale, workflow efficiency, and reduced physician complaints)
    and quantitative (KPI) results and moved to integrate the onsite to
    virtual scribe support program into a minimum 200 provider virtual
    scribe engagement.

To learn more about Aquity Solutions scribing services, contact us today at info@aquitysolutions.com.

Aquity Solutions

To learn more about Aquity Solutions interim management, staff mentoring, and coding quality assurance support services, contact us today.

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